Customer Data Hub (CDH) is a concept; it is not a process or navigation path in Oracle. It is implemented by using the TCA API's and the functionality in Oracle Customers Online and Data Librarian Applications. CDH in reality is not an application. To implement the CDH, you would use the functionality of our existing applications i.e. Customer Data Librarian (CDL) and Oracle Customer Online (OCO). Customer Data Hub (CDH) provides a data model and infrastructure (TCA) to create and maintain a physical, central customer database. E-Business Suite applications are native users of CDH, but CDH is application agnostic. CDH “comes with” any and all Oracle Applications. It allows you to bring in data from outside sources and map them to the Oracle Customer (TCA) data. Customer Data Librarian (CDL) and Oracle Customer Online (OCO) are the applications used to manage the CDH.
-CDL manages all data in TCA whether it comes from an EBS application or an external system.
-OCO provides a comprehensive UI to view, create, and update data stored in TCA.
Preview
The key benefits of Fusion CDH are:
- Enables real-time, high quality, enterprise-wide customer knowledge by consolidating customer data from disparate systems
- Enriches data centrally, and shares the cleansed master record across the enterprise to provide all users access to a single, accurate customer master identity
- Embedded data quality engine improves integrity through duplicate prevention, identification and resolution
- Integrates with standards based third party data cleansing services
- Reduces the total cost of ownership through simplified, low-cost integration based on granular business services
Course Contents
Day 1
Oracle Customer Hub or MDM for customers
Oracle Customer Data Hub (CDH)
Oracle Universal Customer Hub (UCM)
Oracle Fusion Customer Hub (FCH)
Oracle Product Hub or MDM for Products
Oracle Product Data Hub (PDH)
Oracle Fusion Product Hub (FPH)
Oracle Supplier Hub or MDM for Suppliers
Oracle Site Hub or MDM for Sites/Locations
Hyperion DRM
Chart of Accounts Hub
Hierarchy Hub
Reference Data Hub
Day 2
Customer Data Management Challenges
Unique Customer data Challenges
Quality issues and chllenges
Customer Data politics
Customer Data Integration (CDI) and Oracle Customer Data Hub (CDH)
What is Customer Data Integration (CDI)
What is Customer Data Hub (CDH)
CDI Key part of Master Data Management (MDM)
how Oracle CDH fits into the CDI space
Concepts of CDH
Day 3
Trading Community Architecture(TCA)
Fundamentals of TCA
Key entities of TCA
How key entities are related to each other
customer data into TCA
Overview of Customers Online Module
Demo Unit of Customers Online Module
Customers Online Module functionalities
Customer Data Management Best Practices
Day 4
Trading Community
TCA Design considerations
Customer Model
customer scenarios
TCA – Key Features and Functionality
Source System Management (SSM)
Single Source of Truth (SST)
Extensible Attributes Phones
Formats and Time Zones
Importing Customer Data into TCA
Day 5
D&B Integration
configuration of TCA to work with D&B
importing a sample D&B file and D&B reports
Oracle Data Quality Management
Data Quality Management
Replacement Lists
Attributes and Transformations
Match Rules and Match Rule Sets
Merge Dictionary
Managing Customer Information
Party Certifications,
Activation/Inactivation, Party Purge,
System Duplicate Identification Batches (SDIB)
TCA Reports
Apps2Fusion Articles 