You will learn best practices for using and administering both ServiceNow Operational Reporting (real-time) as well as the trending and forecasting capabilities of the ServiceNow Performance Analytics application.

Course Contents

Day 1

Operational Reporting

Leverage reporting visibility and available report types
Use multi-level filters, filter operators and sort order to refine reports
View, create, edit and schedule reports
Work with reporting roles Use Related Tables (Dot-Walking and Database Views)
Employ Reporting Performance and Best Practices

Day 2

Performance Analytics Essentials (Complimentary Version)

Use Scorecard Indicator Visualizations including:

Scorecards
Dashboards
Breakdowns
Time Series
Targets
Thresholds

Create and manage Performance Analytics Roles

Day 3

Advanced Performance Analytics (Premium Version)

Dissect the Anatomy of an Indicator
Create Manual Indicators and Scoresheets
Use Automated Indicators and set up Data Collector Jobs
Create Formula Indicators
Work with Dashboards and Widgets

Enroll



Training Hours

5-6 Hrs starting from 5:30pm Indian Standard Time


Training Administrator

More articles from this author

Al software from Oracle is Copyright by Oracle.