Please find an article giving step by step details of Collections in Oracle CRM.
It also explains the concepts of Universal Work Queue in details.
The topics covered in this article are:-
Oracle Terminology
Customer Assignment
Toolbar Icons
Menu Items
The Universal Work Queue (UWQ).....
Dispute history
Payments
Promise to pay history
Interacting with Customers
Changing a Strategy
To Place a delinquency in Dispute
Recording a Promise to Pay
Details
Entering Notes
Updating a task from the Collections Screen.
Updating a Task from the Universal Work Queue
Adding a note to the task:
Request write-off overdue amount and recover VAT
Place Delinquency in Write -off
Bankruptcy
Customer Holds
Placing a Customer Account on Hold
Statement Process
Update Statement Cycles
Statement Cycles
This document on Oracle CRM Collections can be read from this link
If you wish to download this document, use the below URL, and right click to save pdf
http://www.apps2fusion.com/training_demo/ranu/oracle-collections
It also explains the concepts of Universal Work Queue in details.
The topics covered in this article are:-
Oracle Terminology
Customer Assignment
Toolbar Icons
Menu Items
The Universal Work Queue (UWQ).....
Dispute history
Payments
Promise to pay history
Interacting with Customers
Changing a Strategy
To Place a delinquency in Dispute
Recording a Promise to Pay
Details
Entering Notes
Updating a task from the Collections Screen.
Updating a Task from the Universal Work Queue
Adding a note to the task:
Request write-off overdue amount and recover VAT
Place Delinquency in Write -off
Bankruptcy
Customer Holds
Placing a Customer Account on Hold
Statement Process
Update Statement Cycles
Statement Cycles
This document on Oracle CRM Collections can be read from this link
If you wish to download this document, use the below URL, and right click to save pdf
http://www.apps2fusion.com/training_demo/ranu/oracle-collections
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Comments
I would like to have a list of APIs in Oracle11i CRM Service Modules (Depot Repair, Field Service & Teleservice)
I want to create a new node in UWQ.
can u explain what each field in the define nodes form indicate?
Than ks
Arun
I want to create a new work Action on an existing node, the new work action will be used to perform a search.
This functionality will be attained by creating a view at run time.
My problem is as the node will be accessed by other users as well, so how we make sure that the underlying view is getting modified for the present session only.
Please can you guide in developing this functionality.
Best Regards,
Sam
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